Refund Policy

Effective Date: July 3, 2026

This Refund Policy explains how refunds are handled for OpenRate98 LLC subscriptions, lead credits, top-ups, and related services.

By purchasing or using OpenRate98, operated by OpenRate98 LLC, you agree to this Refund Policy.

Payments may be processed through third-party payment providers such as Stripe. Refunds, if approved, will generally be issued through the original payment method used for the purchase.

1. Overview

OpenRate98 is a local lead generation and WhatsApp outreach platform. Our service helps users collect business phone-number leads, verify WhatsApp availability, manage CRM notes, and track follow-ups. Because OpenRate98 provides digital services, lead credits, platform access, and usage-based features, refunds are handled according to the rules below.

2. Lead Credits Are Phone-Number Leads

OpenRate98 lead credits represent collected business phone-number leads. They do not guarantee that every phone number will be available on WhatsApp. WhatsApp availability is verified after lead collection and may vary by niche, location, market, business type, and data availability. Some collected phone numbers may be landlines, office phones, inactive numbers, or numbers not connected to WhatsApp. Estimated WhatsApp-ready rates may vary and are not guaranteed.

3. Subscription Payments

Subscription fees are billed according to the plan selected at checkout. Once a subscription period begins, subscription payments are generally non-refundable unless required by law or unless OpenRate98 determines that a billing error occurred. You may cancel your subscription to prevent future billing. Cancellation stops future renewals but does not automatically refund the current billing period. Unless otherwise stated, applicable taxes, governmental fees, or similar charges are generally non-refundable except where required by law.

4. Lead Credit Usage

Refunds are generally not available for lead credits that have already been used. A lead credit may be considered used when a business record is collected, imported, generated, added to a campaign, or otherwise made available in your account. This applies even if:
  • The lead does not have a WhatsApp number
  • The business does not reply
  • The number is unavailable, inactive, or not useful for your campaign
  • Public data is incomplete or outdated
  • You decide not to contact the lead
  • The lead does not convert into a customer

5. Top-Up Lead Credits

One-time lead credit purchases or top-up packages are generally non-refundable after purchase, especially once credits have been used. If you purchased a top-up by mistake and have not used any of the added credits, you may contact us for review. Refund approval is not guaranteed and may depend on billing status, usage, and account activity.

6. Free Plan and Trial Usage

Free credits are provided for testing OpenRate98 before purchasing a paid plan. Free credits have no cash value and cannot be exchanged, refunded, transferred, or withdrawn. OpenRate98 may restrict, revoke, or limit free credits if we detect abuse, duplicate accounts, suspicious activity, fake signups, referral misuse, or violation of our policies.

7. Duplicate, Low-Quality, or Unavailable Leads

OpenRate98 may include duplicate checking and filtering tools, but we do not guarantee that every lead will be unique, complete, reachable, current, or suitable for your campaign. Refunds are generally not issued for:
  • Duplicate leads
  • Leads without websites
  • Leads without email addresses
  • Leads without WhatsApp availability
  • Leads with outdated public information
  • Leads that do not respond
  • Leads outside your preferred quality expectation
If there is a clear technical issue that caused abnormal duplication or incorrect credit usage, contact us and we may review the case.

8. Technical Issues

If you experience a technical issue that prevents you from using OpenRate98, please contact us as soon as possible. We may attempt to resolve the issue by:
  • Troubleshooting the problem
  • Restoring access
  • Correcting account settings
  • Re-crediting affected lead credits
  • Extending access
  • Offering another reasonable solution
Refunds for technical issues are reviewed case by case and are not guaranteed. Refunds will generally not be provided for service interruptions caused by events beyond our reasonable control, including internet outages, third-party provider failures, natural disasters, governmental actions, or force majeure events.

9. Billing Errors

If you believe you were charged incorrectly, contact us promptly. Examples of billing errors may include:
  • Duplicate charge
  • Incorrect plan charge
  • Failed cancellation that still renewed due to a system issue
  • Payment processed in error
  • Wrong top-up amount charged
If we confirm a billing error, we may issue a refund, credit, or correction.

10. Refund Processing Time

If a refund is approved, we will generally submit it to the original payment provider within 5 business days. The time required for the refunded amount to appear in your account depends on your payment provider, card issuer, or financial institution.

11. Cancellation Policy

You may cancel your subscription at any time through your account billing area if available, or by contacting support. Cancellation prevents future recurring charges. It does not automatically refund past charges, unused time, or unused credits. After cancellation, your access may continue until the end of the current billing period, depending on your plan and billing setup.

12. Refund Review Requirements

To request a refund review, you may be asked to provide:
  • Account email address
  • Payment date
  • Plan or top-up purchased
  • Reason for the request
  • Screenshot or receipt if available
  • Description of any technical issue
  • Confirmation that credits were not used, if applicable
We may review account activity, credit usage, campaign activity, payment records, referral activity, and technical logs before making a decision.

13. Abuse and Policy Violations

Refunds may be denied if we detect:
  • Free plan abuse
  • Duplicate accounts
  • Fake or disposable email usage
  • Suspicious referral activity
  • Chargeback misuse
  • Attempts to exploit lead credits
  • Violation of our Terms of Service
  • Unauthorized or abusive use of the platform
OpenRate98 may suspend or terminate accounts involved in abuse or policy violations.

14. Chargebacks

If you dispute a payment through your bank or payment provider without contacting us first, your account may be suspended while the dispute is reviewed. We encourage you to contact us before filing a chargeback so we can review the issue and attempt to resolve it.

15. How to Request a Refund Review

To request a refund review, contact us at: OpenRate98 LLC
1700 W Plum Street
Fort Collins, CO 80521
United States

Email: support@openrate98.xyz
Website: https://openrate98.xyz

Please include your account email, payment date, plan or package purchased, and a clear explanation of your request.

16. Governing Law

This Refund Policy shall be governed by the laws of the State of Colorado, United States.

17. Policy Updates

We may update this Refund Policy from time to time. When we update it, we will revise the effective date at the top of this page. Your continued use of OpenRate98 after changes are posted means you accept the updated Refund Policy.
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