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Contact us

Have a question about plans, lead credits, WhatsApp verification, billing, custom volume, or account setup? Send us a message and we’ll help you move forward.

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Direct contact

Email support@openrate98.xyz
WhatsApp +8801608093777
Account help Use the same email connected to your OpenRate98 account.

Send us a message

Use this form for general questions, sales inquiries, account help, billing questions, or custom lead volume requests.

We usually reply as soon as possible during business hours. Please include enough detail so we can route your request correctly.

Need custom lead volume?

If you need more than the standard monthly plan limits, custom client delivery, larger top-ups, or agency-level usage, tell us about your expected volume and target markets.

Include your target volumeEstimated monthly leads or one-time lead quantity.
Share your marketsCountries, states, cities, regions, and business niches.
Explain your use caseYour own outreach, client delivery, agency use, or testing.

Billing questions?

For upgrades, downgrades, cancellations, payment issues, lead top-ups, or credits not updating, send your account email and current plan.

For account-related requests, please contact us using the same email address connected to your OpenRate98 account.

Reporting a technical issue?

If something is not working as expected, include enough detail so we can troubleshoot quickly.

01

Account and campaign

Include your account email, campaign name, and the page where the issue happened.

02

What happened

Tell us what you clicked, what you expected, and what actually happened.

03

Screenshots help

Add a screenshot, screen recording, browser, or device details when relevant.

Example: “I created a campaign called Roofers Texas. When I clicked Run Next Batch, the campaign loaded for two minutes and then stopped without adding new leads.”

What happens after you contact us?

We review your request and help you take the next useful step.

1

We review your message

We route your request based on whether it is sales, billing, technical support, or custom volume.

2

We may ask for details

For account or technical issues, we may ask for your account email, campaign name, screenshots, or billing reference.

3

We help you move forward

Depending on the issue, we’ll guide you, adjust your account, review your setup, or suggest the best plan.

Before you contact us

Quick answers to common support and sales questions.

Can I request a custom plan?

Yes. If you need custom lead volume, agency usage, or a larger monthly lead allowance, contact us with your expected volume and target markets.

Can you help me choose a plan?

Yes. Tell us your niche, target locations, and monthly outreach goal, and we can suggest the most suitable plan.

Can you help with technical issues?

Yes. Please include your account email, campaign name, and a clear description of the issue.

Can I ask about billing?

Yes. Send us your account email and describe the billing issue, such as payment failure, plan upgrade, cancellation, or credits not updating.

Need help choosing the right setup?

Tell us what kind of businesses you want to reach, where you want to search, and how many leads you need.

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